Safe, efficient and brilliant integration

In 2019, the Danish Appeals Board switched to using FirstAgenda Prepare for all case areas, and the transition to a digital meeting solution has optimized a number of processes around the meetings.

"We have gone from sending meeting material to external meeting participants on encrypted USB sticks by post to being able to do it all via Prepare. This has had a very positive impact on the workflow.
It is particularly positive when there are new meeting participants, as we can quickly give them access to the material via Prepare"

- Fakhria Rehman, Project Manager at the National Social Appeals Board

A secure solution that meets GDPR and data protection requirements

In addition to the considerable streamlining, the process has also focused on secure distribution and closed access to the material due to the large amount of sensitive personal material. FirstAgenda Prepare has thus contributed to protecting citizens' data.

"By switching to FirstAgenda Prepare , we are clearly contributing to better compliance with GDPR and data protection requirements, as we no longer use encrypted USB sticks, which have the risk of disappearing during delivery and can get into the wrong hands.

On our Prepare solution today, we have also activated 2 factor log-in, which helps to increase security and ensure that our meeting material is ONLY accessed by the right people"

- Fakhria Rehman, Project Manager at the National Social Appeals Board

Genious integration

In addition to the fact that Prepare itself contributes to streamlining workflows, the interaction between existing professional systems - in this case Public 360 - has also been of great importance for working more efficiently

"For our administration at the Danish Appeals Board, it's actually kind of brilliant that there is a direct connection between our professional system and the meeting portal. Instead of having to send meeting material by post, we just press a button and ten minutes later, appointees and caseworkers can read the material on the portal."

"When additional appendices are added to a scheduled meeting, we simply update our professional system and the meeting material is automatically updated in Prepare. Previously, we had to send updated material by post. We also had to do the same if we received a cancellation and needed a new designated meeting participant. Now we just remove an appointed person and add a new one, which saves us a lot of work in everyday life" - Team Coordinator in Team Nævn, Rikke Lausten.

A strong collaboration with the customer in focus

When you work with FirstAgenda, you are taken seriously as a customer and they take pride in providing thorough and efficient support.

"The collaboration with FirstAgenda is good. On a daily basis, their support function is super fast and ready to help immediately.

The National Social Appeals Board has also contributed with inputs for functionality that can streamline the board's operations. Several of these inputs have resulted in new functionality, where the collaboration on the development has worked really well and we are super happy with the solutions we have jointly found."

- Fakhria Rehman, Project Manager at the National Social Appeals Board